Shipping policy
Outventurez Shipping Policy
At Outventurez, we believe in Transparency for the Customer.
Countries: We ship to USA, Canada, Australia, New Zealand.
Shipping Cost: FREE Shipping
Additional Shipping Method:
PLUS Shipping (Tracked & Insured): $4.90. Your order will get Priority Shipping & Handling, therefore receives a Tracking Number sooner.
Shipping Time:
We work very closely with our Suppliers to ensure a fast Processing & Shipping Time. As such, parcels are delivered within 5 - 17 business days after ordering from us.
Please note that orders made in November and December feature shipping time of up to 25 business days due to Shipping providers witnessing holiday delays!
Please note that due to the ongoing Pandemic, shipping providers are understaffed and you may see additional delays in receiving your order!
If you encounter any issues, please reach out to us via our Contact Form.
Tracking Number:
To ensure Reliability for you, we provide Tracking Numbers for all our Shipments. Check your Order Status Page or E-Mail for the Tracking Number.
Customs and Taxes:
Since we operate internationally: The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
For most countries you will not have to pay any customs, but it depends where are you located and if you order more than 2 pieces. US, CA and AU Customers rarely have to pay Customs or other Duties.
Returns:
You are eligible to file a return within 14 days of receiving your order. If 14 Days have gone by, we cannot give you a return. See more in our Return Policy.